Terms and Conditions

1. Introduction

Welcome to Hema Tours and Travels. These Terms and Conditions govern your use of our website and services, including taxi rentals, tour packages, local and outstation transportation, sightseeing trips, airport and railway transfers, accommodation arrangements, and customized travel itineraries.

By accessing our website or confirming a booking, you agree to these Terms and Conditions.

2. Our Services

Hema Tours and Travels provides or arranges taxi rental services, local and outstation transportation, tour packages, sightseeing services, airport and railway transfers, accommodation, and other travel-related services.

All services are subject to availability and the specific conditions communicated in the quotation or booking confirmation.

3. Booking and Confirmation

  1. Customers must provide accurate contact details, travel dates, passenger information, pickup locations, destinations, and other necessary details.
  2. A booking is confirmed only after acceptance by Hema Tours and Travels and receipt of the required advance payment, where applicable.
  3. Quotations and itineraries will specify the services included and any applicable exclusions.
  4. Vehicle, hotel, and activity availability may vary depending on travel dates and destination.
  5. Customers should review their booking details carefully before making payment.

4. Payment Terms

  1. An advance payment may be required to confirm a booking.
  2. The remaining balance must be paid according to the agreed payment schedule.
  3. Failure to complete payment within the agreed period may result in cancellation under the applicable booking terms.
  4. Additional expenses not included in the confirmed quotation may be charged separately.
  5. Customers should retain payment receipts or transaction references for verification.

5. Pricing, Inclusions, and Exclusions

Customers should carefully review the written quotation and itinerary before confirming a booking.

Depending on the selected service, the price may include vehicle hire, driver services, fuel, accommodation, meals, or other items specifically listed in the booking confirmation.

Unless expressly included in writing, additional charges may apply for:

  • Tolls, parking fees, and permits.
  • Extra kilometres or additional vehicle hours.
  • Waiting time or extended stops.
  • Driver night allowance or overnight expenses.
  • Hotel upgrades, meals, entry tickets, and activities.
  • Route changes, additional destinations, or extended travel.
  • Personal expenses and other items identified in the quotation.

Applicable inclusions, exclusions, and additional charges should be clarified before booking confirmation wherever reasonably possible.

6. Changes to Itineraries

Itineraries may need to change because of weather, road conditions, landslides, traffic, permit restrictions, government orders, natural disasters, or other unforeseen circumstances.

Hema Tours and Travels will make reasonable efforts to provide suitable alternatives where possible. Customer-requested changes, additional destinations, extended travel, or changes to vehicle or accommodation requirements may incur extra charges.

7. Taxi Rental and Transportation Services

  1. Vehicles are allocated according to the confirmed booking, passenger requirements, route, and availability.
  2. Customers must follow applicable traffic laws and reasonable safety instructions from drivers.
  3. Extra kilometres, additional hours, waiting time, parking, tolls, permits, and other expenses may be charged separately if not included in the quotation.
  4. Estimated travel times are approximate and cannot be guaranteed.
  5. Delays may occur due to traffic, weather, road closures, mechanical issues, or other circumstances beyond our reasonable control.

8. Customer Responsibilities

Customers are responsible for:

  • Providing accurate booking and travel information.
  • Being present at the agreed pickup location and time.
  • Carrying valid identification and required travel permits or documents.
  • Following local laws and destination-specific regulations.
  • Respecting drivers, staff, local communities, and other travelers.
  • Taking care of personal belongings.
  • Informing us promptly about relevant changes to travel plans.
  • Paying agreed additional charges where applicable.

Illegal, abusive, threatening, or unsafe behavior may result in the refusal or termination of services, subject to applicable law.

9. Delays and Unforeseen Circumstances

Travel schedules may be affected by adverse weather, landslides, road closures, traffic, strikes, accidents, government restrictions, or other unforeseen events.

We will make reasonable efforts to communicate important changes and arrange alternatives where possible, but cannot guarantee that every planned destination or activity will remain accessible.

10. Third-Party Services

Certain services may be delivered by independent hotels, drivers, vehicle owners, activity providers, or other travel partners. Such services may be subject to additional conditions imposed by the relevant provider.

Hema Tours and Travels will make reasonable efforts to coordinate the services included in your confirmed booking.

11. Limitation of Liability

Hema Tours and Travels will make reasonable efforts to coordinate the services confirmed with customers.

To the extent permitted by applicable law, we are not responsible for disruptions caused by circumstances beyond our reasonable control or independent third-party service failures.

Nothing in these terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

12. Website Use and Intellectual Property

Website content, including text, photographs, graphics, logos, videos, and designs, may not be copied, reproduced, distributed, or used commercially without permission from the relevant rights holder.

Users must not use the website for unlawful purposes, submit fraudulent information, attempt unauthorized access, or interfere with website functionality.

13. Privacy

The collection and use of personal information are governed by our separate Privacy Policy, which should be read alongside these Terms and Conditions.

14. Cancellation and Refunds

Cancellations, refund eligibility, applicable deductions, and refund processing are governed by our separate Refund and Cancellation Policy and any specific conditions communicated and agreed upon at the time of booking.

Customers should review that policy before confirming a booking.

15. Changes to These Terms

Hema Tours and Travels may update these Terms and Conditions from time to time. The latest version will be published on this page. The applicable conditions agreed for an existing booking will also be considered, subject to applicable law.

17. Contact Us

For questions regarding bookings, payments, or these Terms and Conditions, please contact Hema Tours and Travels through the official contact details listed on our website.

Website: https://hematoursandtravels.com